Short.io Status - Incident History

High rate of 500 errors

2024-04-15T09:23:49Z

Apr 15, 09:23 UTC
Resolved - This incident has been resolved.

Apr 15, 09:04 UTC
Identified - DDoS attack

High rate of 500 errors during redirects

2024-04-15T08:57:04Z

Apr 15, 08:57 UTC
Resolved - This incident has been resolved.

Apr 15, 08:37 UTC
Update - We are continuing to work on a fix for this issue.

Apr 15, 08:33 UTC
Update - We are continuing to work on a fix for this issue.

Apr 15, 08:13 UTC
Identified - We are currently dealing with new DDoS attack, solution is being deployed

DDoS Attack, affected redirects

2024-04-11T05:17:05Z

Apr 11, 05:17 UTC
Resolved - The incident has been resolved. A fix has been applied to prevent similar types of DDoS attacks.

Apr 11, 05:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results

Apr 11, 05:12 UTC
Investigating - We are currently investigating the redirection issue, the fix is in deployment process.

DDoS Attack, affected redirects

2024-04-08T22:31:17Z

Apr 8, 22:31 UTC
Resolved - This incident has been resolved.

Apr 8, 22:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Apr 8, 22:29 UTC
Identified - The issue has been identified and a fix is being implemented.

Apr 8, 22:15 UTC
Investigating - We are currently investigating this issue.

DDoS attack on Short.io

2024-04-06T09:50:31Z

Apr 6, 09:50 UTC
Resolved - This incident has been resolved.

Apr 6, 09:44 UTC
Identified - We are getting a new version of DDoS attack. The fix is applied

DDoS Attack, affected redirects

2024-04-04T16:56:35Z

Apr 4, 16:56 UTC
Resolved - This incident has been resolved.

Apr 4, 16:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Apr 4, 16:05 UTC
Identified - The issue has been identified and a fix is being implemented.

Apr 4, 16:00 UTC
Update - We are continuing to investigate this issue.

Apr 4, 15:59 UTC
Investigating - We are currently investigating this issue.

Statistics module malfunction

2024-02-28T12:37:08Z

Feb 28, 12:37 UTC
Resolved - This incident has been resolved.

Feb 28, 12:01 UTC
Identified - The issue has been identified

Feb 28, 11:19 UTC
Investigating - We are currently investigating this issue.

DDoS attack, affected redirects

2024-02-09T16:02:23Z

Feb 9, 16:02 UTC
Resolved - This incident has been resolved.

Feb 9, 15:48 UTC
Investigating - We've got a large unexpected DDoS attack, and currently investigating this issue

Increased rate of 5xx errors during DDoS attack

2024-02-06T13:37:24Z

Feb 6, 13:37 UTC
Resolved - This incident has been resolved.

Feb 6, 13:24 UTC
Monitoring - There was a short spike of 500 errors during DDoS attack for few minutes while our system scaled out to handle this DDoS attack. We are investigate the reason of this accident, but the service is already operational

Increased rate of 500 errors in redirects

2024-02-02T14:30:00Z

Feb 2, 14:30 UTC
Resolved - Between 14:30 and 14:35 there were increased 500 errors rate caused by unexpected consequences of our primary database optimization

Redirector outage

2023-12-26T22:18:18Z

Dec 26, 22:18 UTC
Resolved - This incident has been resolved.

Dec 26, 20:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 26, 20:36 UTC
Identified - The issue has been identified and a fix is being implemented.

Dec 26, 20:21 UTC
Investigating - We are currently investigating this issue.

Redirector partial outage

2023-12-12T18:22:14Z

Dec 12, 18:22 UTC
Resolved - This incident has been resolved.

Dec 12, 18:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 12, 17:59 UTC
Identified - The issue has been identified and a fix is being implemented.

Dec 12, 17:44 UTC
Investigating - We are currently investigating this issue.

Dashboard displays empty screen

2023-12-03T01:00:00Z

Dec 3, 01:00 UTC
Resolved - A fix has been implemented and we are monitoring the results.

Redirector downtime

2023-11-21T14:00:00Z

Nov 21, 14:00 UTC
Resolved - We've handled DDoS attack. Like previous one it was done with precise timing, so we did not have time to scale automatically. Like previous time our cache did not handle load and we passed data to upstream. This time we updated cache error management and working on faster reaction on DDoS attacks

Increased statistics delay in US region

2023-10-31T13:13:03Z

Oct 31, 13:13 UTC
Resolved - This incident has been resolved.

Oct 31, 09:07 UTC
Investigating - Our customers are not able to see clicks/data from last 12 hours. Should be fixed by 18:00 UTC

Redirector Degraded Perfomance

2023-10-27T15:48:58Z

Oct 27, 15:48 UTC
Resolved - This incident has been resolved.

Oct 27, 15:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 27, 15:31 UTC
Investigating - We are currently investigating this issue.

Increased rate of 502 errors

2023-10-27T08:26:20Z

Oct 27, 08:26 UTC
Resolved - This incident has been resolved.

Oct 27, 07:52 UTC
Investigating - We are currently investigating this issue.

Increased rate of 502 errors during redirect

2023-10-26T22:58:37Z

Oct 26, 22:58 UTC
Resolved - This incident has been resolved.

Oct 26, 21:44 UTC
Investigating - We are currently investigating this issue.

Database engine upgrade

2023-10-08T13:00:37Z

Oct 8, 13:00 UTC
Completed - The scheduled maintenance has been completed.

Oct 8, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 29, 21:13 UTC
Scheduled - We'll upgrade our metadata database from MySQL 5 to MySQL 8. In order to do this we'll need to switch it to the readonly mode for around 30 minutes. It won't affect any operations with short links (they are stored elsewhere), but you won't be able to update domain and user settings during that time

Redirector Partial Outage

2023-10-03T16:37:47Z

Oct 3, 16:37 UTC
Resolved - This incident has been resolved.

Oct 3, 16:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 3, 16:34 UTC
Identified - The issue has been identified and a fix is being implemented.

Oct 3, 16:32 UTC
Investigating - We are currently investigating this issue.

Our service is under DDoS attack, we are working on a solution

2023-08-20T20:46:25Z

Aug 20, 20:46 UTC
Resolved - This incident has been resolved.

Aug 20, 15:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 20, 14:13 UTC
Identified - The issue has been identified and a fix is being implemented.

Redirector outage

2023-08-17T18:52:30Z

Aug 17, 18:52 UTC
Resolved - This incident has been resolved.

Aug 17, 18:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 17, 18:51 UTC
Identified - The issue has been identified and a fix is being implemented.

Aug 17, 18:27 UTC
Update - We are continuing to investigate this issue.

Aug 17, 18:26 UTC
Investigating - We are currently investigating this issue.

DDoS attack, affected redirects

2023-08-16T02:48:46Z

Aug 16, 02:48 UTC
Resolved - We've got a large and unexpected DDoS attack, caused 20 minutes of downtime of short links. We've stopped the attack and working on a solution to prevent impact from such attacks in future

Migration to the new CDN software (part 2)

2023-07-23T09:15:34Z

Jul 23, 09:15 UTC
Completed - The scheduled maintenance has been completed.

Jul 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 18, 15:55 UTC
Scheduled - Due to limitations of AWS Network Load Balancers we'll need to disconnect elastic IP address from the old network load balancer and connect it to the new one. Some links will return connection refused during this time (around 5 minutes). This time we'll update US region

Domains affected: domains, connected to Short.io via US IP address only
Domains not affected: Domains, configured via cname.short.io CNAME record, domains, purchased via Short.io, *.short.gy free subdomains

Migration to new CDN software

2023-07-09T08:15:17Z

Jul 9, 08:15 UTC
Completed - The scheduled maintenance has been completed.

Jul 9, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 7, 11:00 UTC
Scheduled - Due to limitations of AWS Network Load Balancers we'll need to disconnect elastic IP address from old network load balancer and connect it to the new one. Some links will return connection refused during this time (around 5 minutes)

Domains affected: domains, connected to Short.io via EU IP address only
Domains not affected: Domains, configured via cname.short.io CNAME record, domains, purchased via Short.io, *.short.gy free subdomains